ILTM Cannes' Frequently Asked Questions from Buyers

The Application Process

To apply for a place you must complete our 'registration of interest' form, found here.

Please note the above is an enquiry only and does not count as being registered for the event. Completed applications will be assessed against the ILTM qualification criteria and the ILTM Buyer Team will come back to you with a response in due course.

We endeavour to get back to applicants within 2 weeks of their application having been submitted. However, this is subject to the number of applications received at the time. Please note: it is essential you complete the application form fully with as much detail as possible to speed up the process and avoid further delays.

This year, due to a limited number of buyer places available, we expect a higher demand to attend, meaning our qualification process for ILTM Cannes may take slightly longer than usual.

To be accepted as a Buyer, you are required to fulfil the qualifying criteria set by ILTM:

  • Operate on an outbound basis to multiple markets, across a minimum of two continents;
  • Show evidence of recent or future bookings placed in luxury travel;
  • Provide us with three references, two of which must be direct luxury property bookings - all bookings must be made in the last 12 months* or for future months, (or prior to COVID-19), where applicable;
  • Be an established player in the marketplace for a minimum of 12 months;
  • Be a senior decision-maker with the authority to procure luxury travel products and services;
  • Do not intend to sell or promote your product at ILTM.

All applications will be verified by the ILTM team using the information supplied on the application form, websites, other sources of information and in some instances, a follow-up telephone call will be made. ILTM review each applicant on its own merits and make the final decision on whether the application can be approved. It is important to complete the application form with as much detail as possible.

As a condition of receiving the complimentary services from ILTM, Hosted Buyers and Appointment Only Buyers will be required to:

  • participate actively in the Pre-Scheduled Appointment Programme; Hosted Buyers and Appointment Only Buyers will be required to select and rank in order of importance a minimum of 70 appointment preferences, completing the appointment selections within the stated timeframe indicated to them by the Show Team;
  • attend all three full days of appointments between 07 – 09 December 2021 inclusive, all networking and educational events scheduled by ILTM and included by the Show Team in their diary;
  • wear a delegate badge and appropriate business dress as a condition of entry to the Exhibition.

All applicants for the ILTM Cannes Buyer Programme are required to supply valid credit card details as part of the application. ILTM also require a registration fee (25 Euros), a receipt for this amount will be provided. This fee is non-refundable. Should cancellation or No Show charges apply, they will be debited from the credit card details you supply here. No other charges for cancellation, travel changes or no show will be made against a valid credit card without prior notification.

To print a copy of your receipt, log in to the Buyer Zone with your unique credentials, and click “Print your credit card validation receipt” under the Your Itinerary and Additional Information section, once this is live.

Prior to the show, please get in touch with the ILTM Buyer Team by emailing us at or contact your account manager directly. During showtimes, please visit the ILTM Support Area where we will be happy to help you.

The Buyer Managers at ILTM are responsible for different regions. To find out who your account manager is, please visit our Contact Page, found here.

Once Approved/Qualified

As per French law, all attendees will now need to demonstrate on arrival proof of COVID-19 status/health for entry to the event. The pass must prove one of the following three options:

  • That you are fully vaccinated (with an EMA-approved vaccine or similar). Seven days after the second shot for two-shot vaccines (Pfizer, Moderna, AstraZeneca); Four weeks after the shot for one-shot vaccines (Johnson & Johnson); Seven days after the shot for vaccines administered to people who have already had COVID-19 (only one dose is necessary).
  • OR that you have been tested (PCR or antigen) with a negative result within the last 48hrs;
  • OR that you have recovered from COVID-19, attested by a positive PCR or antigen test result, at least 15 days and no more than 6 months old.

Please visit our Safety Page for further information.

On the Buyer Zone login page click the forgotten password link and you will be offered to reset your password. Alternatively, please contact the Buyer Team by emailing us at and the team can assist you.

The zone is personalised for each buyer and is accessed via your unique login and password. The Buyer Zone gives you the tools to:

  • Select your Pre-Scheduled Appointment Preferences;
  • Make additional Self-Scheduled Appointments;
  • Keep up to date on what is going on during ILTM Cannes 2021;
  • View your travel and accommodation, as soon as it is finalised;
  • Access visa and transfer information;
  • Print your credit card validation receipt.

Unfortunately not, ILTM does not cover:

  • Travel insurance;
  • Private transfers;
  • Meals onsite unless hosted by event partners;
  • Flight upgrades;
  • Hotel upgrades;
  • Additional nights’ accommodation;
  • Personal extras.

In usual circumstances, ILTM does not send out e-badges; your badge will either be delivered to your ILTM host hotel or will be available for collection at the venue if you are not hosted by ILTM. For 2021, we are still confirming the final registration processes for the event, so can provide more information on this at a later date.

The ILTM multi-event app will enhance your onsite experience by helping you manage your time at ILTM. Download the ILTM app and select ILTM Cannes to plan your show via your mobile device. Please ensure that you use the ILTM App as your diary for the week. Details on the app will be provided closer to the event.

Yes, complimentary Wi-Fi is available on the show floor, across all levels.

Travel & Accommodation

The number of available complimentary flights provided by ILTM is extremely limited, not all hosted buyers receive flights covered by ILTM. According to the Show’s equal opportunities policy, there is a flight rotation scheme in place.  

Once approved for the programme, you can download a visa support letter from the Travel section in the Buyer Zone.

Attendance of all 3 days is mandatory for Hosted Buyers as well as Appointment Only Buyers. Hosted Buyers are not permitted to leave the Exhibition until all appointments are completed (Hosted Buyers wishing to leave the Exhibition early must obtain prior consent from the ILTM Team in writing, otherwise cancellation fees will apply as set out in ILTM Cannes 2021 Terms and Conditions, paragraph 4).

Alternatively, if you wish to attend earlier and leave later then you can do so but this will be at your own cost as ILTM is only able to host for the event dates.

Prior to the show, please contact our Travel team, your account manager directly or another member of the ILTM team on note: changes to flights or accommodation are subject to availability and buyers would be responsible for any costs incurred, for example upgrading a flight or accommodation.

When onsite at the event, please come to the ILTM Support Area where our Travel team will be happy to assist you.

On arrival at Nice airport, you will be greeted by ILTM staff, who will check your name and direct you to the Hosted Buyer transportation. 


The exhibitor list can be viewed on the ILTM Cannes website, under the Exhibitor Directory tab in the navigation menu.

A Pre-Scheduled Appointment is a 20-minute one to one appointment between a buyer and an exhibitor on the show floor. Each buyer must select a minimum of 70 exhibitors they would like to see and then rank them in order of their preference.

Approximately 4 weeks prior to the event, our system will match your preferences with exhibitors’ choices. Your matched and confirmed appointments will then be shown in your Buyer Zone. It is mandatory to attend 15 Exhibitor Appointments per day of attendance. 

Yes. The Self-Scheduled Appointments (SSA) tool will allow you to request appointments with Exhibitors that you do not have a Pre-Scheduled Appointment with as well as accept appointment invitations sent to you by Exhibitors. Please allow some time for Exhibitors to respond to your request.

Please visit the exhibitor's stand at the earliest opportunity to arrange another time for the appointment so that they do not report you as a missed appointment. 

If the missed appointment is reported, it shall be treated as a cancellation of attendance and the Hosted Buyer may incur a cancellation fee of €100 per missed appointment. If Exhibitors report over ten no shows from one Hosted Buyer, the Hosted Buyer will incur a cancellation fee of €1000 and will not be invited to future ILTM events.

Attendance of any Online Diary appointment that has been scheduled in the Executive Buyer’s diary is also considered mandatory. Missing such appointments may jeopardise your future involvement at the Exhibition.

Log in to the Buyer Zone with your username and password and click to view/print your appointment diary. ILTM will not be printing Appointment Diaries onsite and encourage you not to print yours either. Instead, please download the ILTM mobile app or save the PDF from the email so you can access it electronically.

Appointments are matched through the online system according to the preferences you have selected, you will not be able to change the appointment.

Please email the ILTM Buyer team at if you have any questions or concerns regarding your schedule.

You must cancel your attendance at ILTM Cannes in writing by email directly to your account manager or to

This will not be effective until you have received a written acknowledgement from the ILTM team. Please refer to the ILTM Cannes 2021 Terms and Conditions regarding applicable cancellation fees.

Yes. Fees vary depending on the date of written cancellation being acknowledged by the ILTM Team. Please see our Buyer Terms & Conditions for further information about cancellation and “No Show” fees. Charges will be debited from the credit card details provided at registration.

For 2021, if there are travel restrictions in place from your home departure port into France, or are unable to travel due to COVID-19 related illness, then cancellation charges will not apply. We would still ask that you adhere to the cancellation deadline and allow us as much time as possible to process your cancellation and replace your spot so that there is minimal impact on the exhibitors.

Invitations are non-transferable. Should a circumstance arise whereby the qualified buyer has to cancel their participation, they may request to substitute another person from their organisation. ILTM may choose to accept the substitute after reviewing the buyer’s fully completed registration.

Have a question?

If you have any questions which are not answered by the FAQs above, please contact the Buyer team.