If you can't find the answers you need in the above, it's time to speak to our team directly. Reach out to us below and get the help you need.
Scam warnings
Unfortunately, there are numerous scammers who fraudulently contact our attendees so please familiarise yourself with the below.
Events lists
Please beware of companies who may contact you offering to sell an event attendee list, as they are highly unlikely to have the rights or accurate information to make these lists available. Our database of buyers, exhibitors and media is confidential information and is not sold or made available to third parties (other than small extracts made available to exhibitors in connection with matchmaking/lead generation services) and our buyer and exhibitor lists are protected by copyright which prevents unauthorised copying.
What you should know
- RX will only contact you using email addresses from @rxglobal.com. We never use Gmail or other domains.
We do not chase payments in bulk or with recipients in BCC.
RX does not regularly change bank details. If we do, we will notify our customers through multiple channels and with advance warnings. Please do not hesitate to reach out to your RX contacts directly to verify any changes.
How to stay safe
If you receive a suspicious email:
Do not reply or engage.
Block and report the sender using your email’s spam/phishing tools.
Report any fraudulent bank details to the relevant bank.
If a payment was made in error, contact your bank immediately.
Always verify bank detail changes with your account manager or a known RX contact.
- RX recommends that all customers exercise vigilance in relation to malicious emails and predatory scams. The global law enforcement, regulatory, and industry bodies, including, but not limited to, the FBI and NCSC, have warned about payment diversion fraud scams targeting organisations like you. Criminals primarily target individuals, and small and medium-sized businesses, because their payment change verification procedures may not be established or can be easily circumvented.
What is payment diversion fraud? When criminals impersonate trusted individuals or businesses (such as RX), creating or amending invoices and/or payment links to divert payments to criminal-controlled bank accounts.
Payment diversion fraud can be difficult to spot. Cybercrime has become more sophisticated and organised, and attacks are typically well-researched and highly targeted. We’d like to remind you to be vigilant against cyber scams.
How to Protect Yourself from Cybercrime
Always verify changes to payment details with your account manager, your sales representative, or another known contact at RX. If anything seems awry, please report it to us ([email protected]). If you believe you have made a payment to an unknown third party, we recommend that you reach out to your financial institution immediately.
Ensure your organisation has a strict process to prevent unapproved changes to bank payment details and ensure that it is being followed.
Always check changes with your account manager or another known contact. If possible, confirm via a separate method. For example, if you receive an email requesting a change in payment details, verify it with a phone call to a trusted contact at RX.
Email has risks. Use a known and verified phone number to discuss any concerns with RX.
Learn more: Business Email Compromise — FBI; Business Email Compromise (NCSC).
RX does not regularly change bank details. If we do, we will notify our customers through multiple channels and with advance warnings. Please do not hesitate to reach out to RX to verify any change - we will be happy to discuss with you and take time to provide reassurance.
If you suspect you have paid into a fraudster’s account, report it to your bank immediately.
And as always, if you are ever in doubt about the authenticity of an email you receive from RX, please contact us.